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The First-Year Resource by Thia Wolf (et al.)
Online textbook portal for California State University, Chico, UNIV 101: Introduction to University Life

NOTE: The First-Year  Resource is no longer available from Heidelberg Graphics.

Paying through PayPal

Your payment for The First-Year Resource is processed by PayPal. When you click the Buy Now button on the Ordering page you will be taken to PayPal's secure Web site. There, you may pay for The First-Year Resource by charging your credit card. Or, you may pay using your PayPal account. If you don't have a PayPal account you can set one up free on the PayPal page. PayPal accounts are linked to the clients' bank accounts and/or credit or debit card from which payments are drawn. Your PayPal account will also enable you to order from eBay and many other Internet sites.

For more information about PayPal click here to visit their site. Because of PayPal's customer service, privacy protection, and security, PayPal is the chosen provider for facilitating Heidelberg Graphics' online order payments.

What happens after you pay?

The First-Year Resource is an Internet book read from your computer. After your payment is processed and your name and UNIV 101 number are verified, you will receive by email from the university portal access to your book. It usually takes 48 business-day hours to assign a password for you to access your book through the portal. The book can only be used by one student.

What if you accidentally ordered incorrectly?

If you ordered an extra copy of the book by mistake, immediately go to PayPal and cancel your second order to avoid credit card fees. If you want to cancel your order you must do so through PayPal within 24 hours or you will be subject to service charges. Heidelberg Graphics is not responsible for any charges to your PayPal account or credit card for canceling an order, mistakenly ordering more than one copy, lacking funds in your bank account, or any other fee charged by PayPal to your account or credit card.

Payment by check or money order

If you are unable to pay through PayPal with a credit card or PayPal account, you may mail a check or money order for $26.00 to Heidelberg Graphics, 2 Stansbury Ct., Chico, CA 95928. You may not pay Heidelberg Graphics in person. Its office is only open by appointment. Along with your mailed payment you must include a note with your name, UNIV 101 section number, phone number, and email address. Orders received by mail may take longer to process. A receipt will be issued only if you enclose a self-addressed stamped envelope.

What if PayPal won't accept my debit card?

If you're opening an account and PayPal won't accept your debit card, PayPal will help you solve the problem. Phone their toll-free number 1-888-221-1161. You will be greeted by an automated voice that will ask a few questions. Answer the best you can or say "don't know" or some other response. When asked what your problem is, say "Limitations Department." A friendly human will answer and gladly help you.

What if you received a receipt from PayPal but haven't received your access to First Year Resource?

It usually takes two business days for your order to be processed. Your name is compared to the class rolls, and a secure access to the online book is made for you and sent to your email. Email Heidelberg Graphics and let us know about any problems if you haven't been given access to First Year Resource so we can gladly help you.


Click to order The First-Year Resource

Click to order The First-Year Resource for CSUC UNIV 101

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